Return, Refund & Exchange PoliciesUpdated a year ago

Q: What is Hyde Tools' policy on returns and exchanges?

A: At Hyde Tools, we want to ensure that you receive the highest quality products and have a positive shopping experience. Currently, we do not offer returns or exchanges for products due to change of mind or incorrect purchase. All sales are considered final. However, we understand that unforeseen issues may arise, and we are committed to addressing them promptly.

Q: What qualifies for a refund?

A: We offer refunds in the following situations:

Manufacturing Defects: If you receive a product with a manufacturing defect, please reach out to us for a refund. We stand by the quality of our products and will address any issues promptly.

Shipping Damage: If your order arrives with visible shipping damage, please contact us immediately. We will initiate the refund process to address the damage and ensure you receive a replacement or refund.

Q: How can I initiate a refund for a product with a manufacturing defect or shipping damage?

A: To start the refund process for a product with a manufacturing defect or shipping damage, you have two options:

Gorgias Refund Process: Visit our Help Center and go to the Gorgias Refund Process section, where you can follow the steps to initiate a refund request. Provide all necessary details, including order information and a description of the issue.

Contact Customer Support: Alternatively, you can contact our customer support team directly through chat or the Contact Us page on our website. Our support team will guide you through the refund process and assist you in resolving the issue.

Q: What is the timeline for processing refunds?

A: We strive to process refunds for products with manufacturing defects or shipping damage as quickly as possible. The timeline may vary based on the specific case and the information provided. Rest assured, we are committed to addressing your concerns promptly and efficiently.

Q: Can I request a refund for any other reasons besides manufacturing defects or shipping damage?

A: Unfortunately, we do not offer refunds for reasons other than manufacturing defects or shipping damage at this time. We recommend carefully reviewing your order before purchase to ensure it meets your requirements.

Q: How can I contact customer support for refund inquiries?

A: To contact our customer support team regarding refund inquiries or any other concerns, please use the Contact Us page on our website, call us directly, or use our chat function. Our dedicated support team is here to assist you and address your needs promptly and professionally.

We appreciate your understanding of our refund policies and commitment to providing high-quality products and exceptional customer service at Hyde Tools. If you encounter any issues or have questions, please do not hesitate to reach out to our customer support team, and we will be happy to assist you.