Shipping and Delivery PoliciesUpdated a year ago
At Hyde Tools, we strive to provide a seamless and transparent shipping and delivery experience for our valued customers. Here's what you need to know about our shipping process:
1. Shipping Updates:
We understand the importance of staying informed about the status of your order. To provide you with real-time updates, we offer live shipping updates directly on the Gorgias "Contact Us" pop-up. You can easily check the status of your order without leaving our website. Additionally, you will receive shipping details in the email confirmation once your order is processed.
2. Warehouse Locations:
To ensure efficient order processing and delivery, most of our products are shipped from different warehouses located across the United States via our fulfillment partners. This distribution allows us to deliver your products promptly, typically within 2-5 business days from the date of purchase.
3. Headquarters in Southbridge, MA:
While many of our products ship from various warehouses, some items are shipped directly from our headquarters in Southbridge, Massachusetts. These products may take a bit longer to reach you, depending on your location. We strive to provide accurate estimated delivery times for such items during the checkout process.
4. Estimated Delivery Times:
Our estimated delivery times are based on a variety of factors, including the shipping method selected, the product's origin, and your delivery address. During the checkout process, you will be provided with an estimated delivery window to give you a clear idea of when to expect your order.
5. Tracking Your Order:
Once your order is shipped, you will receive a tracking number in your email confirmation. This tracking number allows you to monitor the progress of your shipment and know exactly when it will arrive at your doorstep.
6. Contact Us:
If you have any questions or concerns about your order's shipping or delivery, our customer support team is here to assist you. You can reach out to us through the Gorgias "Contact Us" pop-up or by contacting customer support by phone or email!
At Hyde Tools, we are committed to providing you with a convenient and reliable shopping experience. We hope this information helps you better understand our shipping and delivery policies. Thank you for choosing Hyde Tools, and we look forward to serving you with excellence.